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Contacts & Policies

Ordering, Shipping & Returns Policy

All prices are in U.S. dollars. We accept VISA, MASTERCARD, AMERICAN-EXPRESS & DISCOVER card. Minimum order amount is $10.00. All prices subject to change without prior notice.

Orders can be made in several ways:

Telephone order ONLY please call:

+1 (860) 671-0498

Call-in business hours are Mon - Fri 10:00 AM - 6:00 PM New York time. Closed Saturday & Sunday

Online orders:

The shopping site is available 24 hours every day, and is fully security enabled for worry free transactions.

New York State residents, please add your local county sales tax to the total. All credit card orders are thoroughly verified at the buyer's issuing bank before being processed. Credit card orders that require a different shipping address than the billing address will be processed only after full verification.

SHIPPING CHARGES

Standard continental USA orders are either shipped by ground UPS or U.S. Priority Air Mail service at the rates below. The choice of carrier will be determined by volume and/or weight and destination zone. All shipments are made using delivery confirmation, scanning and tracking methods, both for UPS and US Mail.

DOMESTIC (U.S.A) SHIPPING CHARGES

Up to $99.99 ..................... $10.00
$100.00 to $299.99 ............. $12.00
$300.00 to $499.99 ............. $13.75
over $500 .......................... FREE (USA only)

INTERNATIONAL SHIPPING CHARGES

(WITHOUT insurance - all except Canada & Eastern Europe, Russia)

Up to $99.99 ..................... $16.00
$100.00 to $299.99 ............ $20.00
$300.00 to $499.99 ............ $25.00
$500 to $1000.00................ $32.00
over $1000.00.................... $40.00

INTERNATIONAL SHIPPING CHARGES

(WITH insurance - all except Canada & Eastern Europe, Russia)

Up to $99.99 ..................... $40.00
$100.00 to $299.99 ............ $50.00
$300.00 to $499.99 ............ $55.00
$500 to $1000.00................ $60.00
over $1000.00.................... $65.00

CANADA SHIPPING CHARGES

(WITHOUT insurance)

Up to $99.99 ..................... $16.00
$100.00 to $299.99 ............ $18.00
$300.00 to $499.99 ............ $20.00
$500 to $1000.00................ $22.00
over $1000.00.................... $24.00

CANADA SHIPPING CHARGES

(WITH insurance)

Up to $99.99 ..................... $32.00
$100.00 to $299.99 ............ $32.00
$300.00 to $499.99 ............ $34.00
$500 to $1000.00................ $36.00
over $1000.00.................... $38.00

RUSSIA, UKRAINE, BELARUS SHIPPING CHARGES

Up to $99.99 ..................... $60.00
$100.00 to $299.99 ............ $68.00
$300.00 to $499.99 ............ $78.00
$500 to $1000.00................ $90.00
over $1000.00.................... $110.00

For an explanation of foreign shipping services please read the International Shipping Services.

RETURNS & CANCELLATIONS

We guarantee the merchandise to be new and with full manufacturer's warranty. All items are checked for mint condition, appearance prior to shipment. Original condition items returned within 10 days from delivery date may be subject to 15.0% restocking fee at the judgement of Eurolokshop. Returns will NOT be honored for special orders, programmable digital equipment, videotapes, DVDs and all purchases after 10 days. Please ensure condition and operation as soon as the items are received. Back ordered merchandise within USA and excluding items released by manufacturer after the purchase, will be shipped when it becomes available without additional shipping charges. Shipping charges for any returned merchandise including repairs will be the responsibility of the purchaser except in the case a wrong item was shipped. Cancellations of orders, backorders and reservations will only be honored if stated in writing by letter, fax or email - a confirmation from Eurolokshop regarding the cancellation will be necessary for the cancellation to occurr. Simply emailing a message and not receiving the confirmation from us will not stop the order, as email be be easily lost or filtered out by spam servers.

WARRANTIES

Our products are guaranteed to be brand new, authorized merchandise from the manufacturers we carry, and with full warranty as specified and detailed in the accompanying product brochures. Generally warranty period is one year and covers all manufacturing defects but will not cover any issue deriving from abuse or improper operation. All items are checked for mint condition, operation and appearance prior to shipment. Original un-used condition items returned within 10 days from delivery date may be subject to 15.0% restocking fee at the judgement of Eurolokshop. Original un-used condition is defined as re-sellable, not run, not marked by hands etc... Returns may not be honored for special orders, programmable digital equipment, DVDs and all purchases after 10 days. Back ordered merchandise within USA and excluding items released by manufacturer after the purchase, will be shipped when it becomes available without additional shipping charges. Shipping charges for any returned merchandise including repairs will be the responsibility of the purchaser except in the case a wrong item was shipped.

CLAIMS

If you choose insured transport, and in the unlikely event of parcel damages while in transit to the customer's destination, Eurolokshop will require to file a claim with the transport carrier. You will be required to save all outside packaging as well as inside boxes. Digital images showing clearly the damages from several angles will simplify the documentation for the carrier. In all cases, claim insurance will be limited to the carrier's maximum for the type of service chosen at order time.

SECURITY STATEMENT

This site is powered by the Open Market Shopsite (tm) shopping-cart software, which exceeds the finantial institution and security standards for safe and private online shopping. As of 6/1/2001 all credit card companies strictly enforce this requirement for merchant acceptance, which we at TEE welcome as a very positive consumer and merchant protection system. Our site complies fully with the latest SSL security and encryption algorithms dictated by the international organizations.

FRAUD POLICY

All credit card orders are fully checked and ensured against possible fraud with the card holder's issuing bank. We will use all resources to prosecute and see conviction for any individual with intent to commit fraud by internet, mail or fax, within the USA or in any other country. All foreign orders must be accompanied by fax showing photocopy of both sides of the credit card and the owners's signature. We apologize for any inconvenience, but we remain totally committed in protecting the honest consumer.

PRIVACY STATEMENT

Under no condition will any buyer's data, whether confidential or statistical, be used for any purpose other than the actual order processing at this site. All sensitive information such as credit card numbers and buyer's addresses are strictly kept private and encrypted for absolute security, and are deleted permanently after 12 months of storage. Our secure server does not plant cookies on your computer or retrieve information such as your connection's IP number that can be traced to any user.

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